Certo, Samuel C., author.
Supervision : concepts and skill-building / Samuel C. Certo. - Tenth edition. - New York, NY : McGraw-Hill Education, c2019. - xxx, 544 pages : color illustrations ; 28 cm
Includes bibliographical references, glossary and index.
Part 1 - What is a supervisor? - 1 - Supervision : tradition and contemporary trends - 2 - The supervisor as a leader - Part 2 - Modern supervisor challenges - 3 - Groups, teams, and powerful meetings - 4 - Corporate social responsibility, ethics, and sustainability - 5 - Managing diversity - Part 3 - Functions of the supervisor - 6 - Reaching goals : plans and controls - 7 - Organizing and authority - 8 - Problem solving, decision making, and creativity - 9 - Ensuring high quality and productivity - Part 4 - Skills of the supervisor - 10 - Communication theory and modern media - 11 - Motivating employees - 12 - Problem employees : counseling and discipline - 13 - Managing time and stress - 14 - Managing conflict, change, and politics - Part 5 - Supervision and human resources - 15 - Selecting employees - 16 - Providing orientation and training - 17 - Appraising performance - Appendices - Glossary - Index
Supervision continues to be more exciting and challenging that any other time in our history. Dealing with modern issues like sustainability, social responsibility and ethics, a multi-cultural workforce, social media, and alternative energy supplies provides challenging and stimulating everyday tests for modern supervisors. Competent supervisors have a central role in helping modern organizations to appropriately deal with such critical factors. As a result, competent supervisors are of utmost importance to modern organizations and to society as a whole.
This book helps students learn what it takes to be a successful supervisor in today’s complex work world. The focus of this new edition continues the tradition of presenting useful tools and solutions meeting new present-day supervision challenges. In this addition, this edition furnishes students with an even richer mix of real-life examples that illustrate how modern supervisors handle contemporary problems.Carefully studying proven supervision concepts and their relationship to real-world, prical examples throughout this text will greatly enhance a student’s chances of gaining success and personal rewards as a supervisor.
In English text.
978-1-260-09295-0
Supervision of employees.
HF5549.12 / C47 2019
Supervision : concepts and skill-building / Samuel C. Certo. - Tenth edition. - New York, NY : McGraw-Hill Education, c2019. - xxx, 544 pages : color illustrations ; 28 cm
Includes bibliographical references, glossary and index.
Part 1 - What is a supervisor? - 1 - Supervision : tradition and contemporary trends - 2 - The supervisor as a leader - Part 2 - Modern supervisor challenges - 3 - Groups, teams, and powerful meetings - 4 - Corporate social responsibility, ethics, and sustainability - 5 - Managing diversity - Part 3 - Functions of the supervisor - 6 - Reaching goals : plans and controls - 7 - Organizing and authority - 8 - Problem solving, decision making, and creativity - 9 - Ensuring high quality and productivity - Part 4 - Skills of the supervisor - 10 - Communication theory and modern media - 11 - Motivating employees - 12 - Problem employees : counseling and discipline - 13 - Managing time and stress - 14 - Managing conflict, change, and politics - Part 5 - Supervision and human resources - 15 - Selecting employees - 16 - Providing orientation and training - 17 - Appraising performance - Appendices - Glossary - Index
Supervision continues to be more exciting and challenging that any other time in our history. Dealing with modern issues like sustainability, social responsibility and ethics, a multi-cultural workforce, social media, and alternative energy supplies provides challenging and stimulating everyday tests for modern supervisors. Competent supervisors have a central role in helping modern organizations to appropriately deal with such critical factors. As a result, competent supervisors are of utmost importance to modern organizations and to society as a whole.
This book helps students learn what it takes to be a successful supervisor in today’s complex work world. The focus of this new edition continues the tradition of presenting useful tools and solutions meeting new present-day supervision challenges. In this addition, this edition furnishes students with an even richer mix of real-life examples that illustrate how modern supervisors handle contemporary problems.Carefully studying proven supervision concepts and their relationship to real-world, prical examples throughout this text will greatly enhance a student’s chances of gaining success and personal rewards as a supervisor.
In English text.
978-1-260-09295-0
Supervision of employees.
HF5549.12 / C47 2019