Quality service management in tourism and hospitality industry / Chester Dave G. Arenas.
Material type:
TextPublisher: Manila : Edric Publishing House, c2021Description: iii, 113 pages : illustrations ; 25 cmISBN: 9786218179141Subject(s): Tourism -- Management | Hospitality industry -- ManagementLOC classification: F TX 911.3 | A74 2021| Item type | Current location | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Cavite State University - CCAT Campus | Book | F | F TX 911.3 A74 2021 (Browse shelf) | c.1 | Available | R0012647 | |
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Cavite State University - CCAT Campus | Book | F | F TX 911.3 A74 2021 (Browse shelf) | c.2 | Available | R0012648 | |
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Book
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Cavite State University - CCAT Campus | Book | F | F TX 911.3 A74 2021 (Browse shelf) | c.3 | Available | R0012649 |
Browsing Cavite State University - CCAT Campus shelves, Shelving location: F, Collection: Book Close shelf browser
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| F TX 740.5 S26 2022 Food styling and design / | F TX 740.5 S26 2022 Food styling and design / | F TX 911.3 A74 2021 Quality service management in tourism and hospitality industry / | F TX 911.3 A74 2021 Quality service management in tourism and hospitality industry / | F TX 911.3 B35 2021 Operations management in hospitality and tourism business / | F TX 911.3 C67 2021 Food & beverage service procedures : a comprehensive approach / | F TX 911.3 C67 2021 Food & beverage service procedures : a comprehensive approach / |
Includes bibliography.
Chapter 1 : Introduction to total quality management in hospitality and tourism industry
Chapter 2 : Significance of quality in hospitality and tourism industry
Chapter 3 : The concept of service quality
Chapter 4 : Customer service strategy
Chapter 5 : Managing service staff
Chapter 6 : Professional service skills
Chapter 7 : Understanding service applications
For BSHRM.
In English text.
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