Arenas, Chester Dave G., author.
Quality service management in tourism and hospitality industry / Chester Dave G. Arenas. - Manila : Edric Publishing House, c2021. - iii, 113 pages : illustrations ; 25 cm.
Includes bibliography.
Chapter 1 : Introduction to total quality management in hospitality and tourism industry
Chapter 2 : Significance of quality in hospitality and tourism industry
Chapter 3 : The concept of service quality
Chapter 4 : Customer service strategy
Chapter 5 : Managing service staff
Chapter 6 : Professional service skills
Chapter 7 : Understanding service applications
In English text.
9786218179141
Tourism--Management.
Hospitality industry--Management.
F TX 911.3 / A74 2021
Quality service management in tourism and hospitality industry / Chester Dave G. Arenas. - Manila : Edric Publishing House, c2021. - iii, 113 pages : illustrations ; 25 cm.
Includes bibliography.
Chapter 1 : Introduction to total quality management in hospitality and tourism industry
Chapter 2 : Significance of quality in hospitality and tourism industry
Chapter 3 : The concept of service quality
Chapter 4 : Customer service strategy
Chapter 5 : Managing service staff
Chapter 6 : Professional service skills
Chapter 7 : Understanding service applications
In English text.
9786218179141
Tourism--Management.
Hospitality industry--Management.
F TX 911.3 / A74 2021