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  <titleInfo>
    <title>The workplace environment, employees' retention, and performance : a focus on non-voiced BPO employees for an enhance staff development program (SDP)</title>
  </titleInfo>
  <name type="personal">
    <namePart>De Jesus, Eunice Rain E., author.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Noveno, Hillard D., author.</namePart>
  </name>
  <name type="personal">
    <namePart>Villamor, Noemie E., author.</namePart>
  </name>
  <name type="personal">
    <namePart>Tadeo, Jerico B., adviser.</namePart>
  </name>
  <name type="personal">
    <namePart>Abug, Nerisa B., technical critic.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">Rosario, Cavite</placeTerm>
    </place>
    <publisher>Cavite State University-CCAT Campus</publisher>
    <dateIssued>2023</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xi, 147 leaves : illustrations ; 28 cm</extent>
  </physicalDescription>
  <note type="statement of responsibility">Eunice Rain E. De Jesus, Hillard D. Noveno, Noemie E. Villamor.</note>
  <note>Undergraduate Thesis (BSBM) -- Cavite State University-CCAT Campus, 2023.</note>
  <note>Includes bibliographical references and appendices.</note>
  <note>In English text</note>
  <subject>
    <topic>Call centers -- Employees -- Philippines</topic>
  </subject>
  <subject>
    <topic>Business process outsourcing -- Philippines</topic>
  </subject>
  <subject>
    <topic>Employee retention -- Philippines</topic>
  </subject>
  <subject>
    <topic>Work environment -- Philippines</topic>
  </subject>
  <subject>
    <topic>Personnel management -- Philippines</topic>
  </subject>
  <classification authority="lcc">UM HF 5549.5.R3 D45 2023</classification>
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    <recordCreationDate encoding="marc">260123</recordCreationDate>
    <recordChangeDate encoding="iso8601">20260123005114.0</recordChangeDate>
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