000			01472nam a22002537a 4500
003			OSt
005			20220202031539.0
008			220202b ||||| |||| 00| 0 eng d
020			_a9786218179516
040			_bEnglish. _cCvSU-CCAT Campus Library. _erda.
050			_aF G 155.A1 _bM38 2021
100			_aMagpantay, Don M., author. _94426
245			_aOperations management in tourism and hospitality industry / _cDon M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias.
260			_aManila : _bEdric Publishing House, _cc2021.
300			_a116 pages : _billustrations ; _c25 cm.
504			_aIncludes bibliographical references.
505			_aChapter 1 : The domain of production and operations management Chapter 2 : Design of tourism and hospitality services Chapter 3 : Specifying quality for tourism and hospitality services Chapter 4 : TQM and the tourism and hospitality services Chapter 5 : Measuring and controlling quality in tourism and hospitality services Chapter 6 : Breakthroughs of tourism and hospitality services Chapter 7 : ISO 9000 for performance excellence Chapter 8 : Building and sustaining quality and performance excellence
546			_aIn English text.
650			_aTourism _xManagement. _94403
700			_aVizconde, Angelie Marie L., author. _94414
700			_aMatias, Augusto R., author. _94427
942			_2lcc _cBK _hG 155.A1 M38 2021 _kF
999			_c1463 _d1463