| 000 | 01259nam a22002537a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20220201195832.0 | ||
| 008 | 220131b ||||| |||| 00| 0 eng d | ||
| 020 | _a9786218179141 | ||
| 040 |
_bEnglish. _cCvSU-CCAT Campus Library. _erda. |
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| 050 |
_aF TX 911.3 _bA74 2021 |
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| 100 |
_aArenas, Chester Dave G., author. _94386 |
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| 245 |
_aQuality service management in tourism and hospitality industry / _cChester Dave G. Arenas. |
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| 260 |
_aManila : _bEdric Publishing House, _cc2021. |
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| 300 |
_aiii, 113 pages : _billustrations ; _c25 cm. |
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| 504 | _aIncludes bibliography. | ||
| 505 | _aChapter 1 : Introduction to total quality management in hospitality and tourism industry Chapter 2 : Significance of quality in hospitality and tourism industry Chapter 3 : The concept of service quality Chapter 4 : Customer service strategy Chapter 5 : Managing service staff Chapter 6 : Professional service skills Chapter 7 : Understanding service applications | ||
| 526 | _aFor BSHRM. | ||
| 546 | _aIn English text. | ||
| 650 |
_aTourism _vManagement. _93202 |
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| 650 |
_aHospitality industry _xManagement. _930 |
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| 942 |
_2lcc _cBK _hTX 911.3 A74 2021 _kF |
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| 999 |
_c1451 _d1451 |
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