000			05007nam a22002897a 4500
003			OSt
005			20220120215027.0
008			211215b ||||| |||| 00| 0 eng d
020			_a9781260547825
040			_bEnglish _cCvSU-CCAT Campus Library _erda.
050			_aHD 38.5 _bS87 2020
245			_aSupply chain logistics management / _cDonald J. Bowersox, David J. Closs, M. Bixby Cooper, John C. Bowersox.
250			_aFifth edition, _binternational student edition.
260			_aNew York, New York : _bMcGraw-Hill Education, _cc2020.
300			_axvii, 462 pages : _billustrations ; _c26 cm.
504			_aIncludes indexes.
505			_aIntro --The McGraw-Hill Series in Operations and Decision Sciences --Title --Copyright --Dedication --About the Authors --Preface -- Supplemental Features --Successful Semesters Include Connect --Brief Contents --Contents --PART ONE: SUPPLY CHAIN LOGISTICS MANAGEMENT --Chapter 1: 21st-Century Supply Chains --The Supply Chain Revolution --Why Integration Creates Value --Generalized Supply Chain Model and Supply Chain Applications --Generalized Supply Chain Model --Supply Chain Definitions and Activities --Integrative Management and Supply Chain Processes Enterprise Extension --Integrated Service Providers --Collaboration --Supply Chain Value Proposition --Effectiveness --Efficiency --Relevancy --Sustainability --Value Proposition Conclusion --Responsiveness --Anticipatory Business Model (Push) --Responsive Business Model (Pull) --Barriers to Implementing Responsive Systems --Globalization --Industry Disruptors --Consumer Requirements --Technology Adoption --Conclusion --Summary --Study Questions --Challenge Questions --Chapter 2: Supply Chain Information Technology --Information System Functionality Supply Chain Information System Modules --Enterprise Integration and Administration --Enterprise Supply Chain Operations --Enterprise Planning and Monitoring --Communication Technology --Consumer Connectivity --Blockchain --Logistics Operations Modules --Summary --Study Questions --Challenge Questions --Chapter 3: Logistics --The Logistics of Business Is Big and Important --The Logistical Value Proposition --Service Benefits --Cost Minimization --Logistics Value Generation --The Work of Logistics --Order Processing --Inventory --Transportation Warehousing, Materials Handling, and Packaging --Facility Network Design --Logistical Operations --Inventory Flow --Information Flow --Logistical Integration Objectives --Responsiveness --Variance Reduction --Inventory Reduction --Shipment Consolidation --Quality --Life Cycle Support --Logistical Operating Arrangements --Echelon --Direct --Combined --Flexible Structure --Supply Chain Synchronization --Performance Cycle Structure --Performance Cycle Uncertainty --Summary --Study Questions --Challenge Questions --Chapter 4: Customer Accommodation --Customer-Focused Marketing Transactional versus Relationship Marketing --Supply Chain Service Outputs -- Omnichannel Marketing --Customer Service --Availability --Operational Performance --Service Reliability --The Perfect Order --Logistics Service Platforms --Customer Satisfaction --Customer Expectations --A Model of Customer Satisfaction --Increasing Customer Expectations --Limitations of Customer Satisfaction --Customer Success --Achieving Customer Success --Value-Added Services --Developing Customer Accommodation Strategy --Framework for Strategic Choice --Customer Relationship Management Technology
520			_aThe Fifth Edition of Supply Chain Logistics Management presents Logistics in the context of integration within a firm's Supply Chain Strategy and Operations.The framework of Supply Chain Management is initially presented by creating a foundation for in-depth study of the five logistics operational components in Part Two.Challenges and strategies related to design and operational integration of logistics within a global supply chain are discussed in Part Three. Part Four focuses on administrative challenges related to cross organizational collaboration, performance measurement, and concludes with the challenges of managing risk and achieving sustainability.An essential feature of the overall presentation is the integration of topical materials and examples into the Supply Chain Logistics value creation process. Text materials are supported by study and challenge questions as well as contemporary cases. The presentation integrates the discussion of information technology throughout. Illustrations and examples highlight how firms deal with operational challenges and use logistics performance to gain competitive advantage.
546			_aIn English text.
650			_aBusiness logistics. _9192
700			_aBowersox, Donald J., author. _94026
700			_aCloss, David J., author. _94027
700			_aCooper, M. Bixby, author. _94028
700			_aBowersox, John C., author. _94029
942			_cBK _hHD 38.5 S87 2020 _kCIR _2lcc
999			_c1324 _d1324