TY - BOOK AU - Szende, Peter, author. AU - Bagnera, Suzanne Markham, author. AU - Cole, Danielle Clark TI - Human resource management in hospitality cases SN - 9780815378020 (paperback). AV - TX 911.3.M27 S94 2020 PY - 2020/// CY - Oxon PB - Routledge KW - Hospitality industry KW - Case studies KW - Management KW - Critical thinking KW - Personnel management N1 - Includes bibliographical references and index; Part 1 : Meeting human resources requirements Part 2 Building your leadership credibility Part 3 : Building and managing performance Part 4 : Encouraging others Part 5 : Dealing with problem behaviors Part 6 : Taking corrective actions Part 7 : When employees are challenging your leadership Part 8 : Relationship with your boss Paret 9 : Managing a diverse workforce Index ER -