Human resource management in hospitality cases /
Peter Szende, Suzanne Markham Bagnera, and Danielle Clark Cole.
- Oxon : Routledge, c2020.
- xxviii, 279 pages : illustrations ; 24 cm
Includes bibliographical references and index.
Part 1 : Meeting human resources requirements Part 2 Building your leadership credibility Part 3 : Building and managing performance Part 4 : Encouraging others Part 5 : Dealing with problem behaviors Part 6 : Taking corrective actions Part 7 : When employees are challenging your leadership Part 8 : Relationship with your boss Paret 9 : Managing a diverse workforce Index