Consumer behaviour /
Isabelle Szmigin and Maria Piacentini.
- Third edition.
- Oxford, United Kingdom : Oxford University Press, c2022.
- xxx, 582 pages : color illustrations ; 25 cm
Includes bibliographical references and index.
Part I : Perspectives on consumption Chapter 1 : A Context for understanding consumption
Part II : The micro-view of consumption Chapter 2 : Decision-making and involvement Chapter 3 : Learning and memory Chapter 4 : Perceptual process Chapter 5 : Attitude theory and behavior change Chapter 6 : Personality, self, and motivation
PART III : The Macro-view of consumptionm Chapter 7 : Groups, social processes, and communications Chapter 8 : Culture Chapter 9 : Patterns of buyer behavior
PART IV : Where are we going? Chapter 10 : The digital consumer Chapter 11 : Sustainability and the consumer Chapter 12 : Future trends in consumer behaviour