TY  - BOOK
AU  - Castillo, Sheamer B., author.
AU  - Gonzales, Ella Dee R., author.
AU  - Sabado, Rizza Joy S., author.
AU  - Abad, Juvie B., adviser.
AU  - Manuel, Laarnie R., technical critic.
TI  - An evaluation of satisfaction level in online ticketing in selected malls in Metro, Manila
AV  - UM G 155. A1 C37 2019
PY  - 2019///
CY  - Rosario, Cavite
PB  - Cavite State University-CCAT Campus
KW  - Customer satisfaction
KW  - Purchasing online
KW  - Service quality
KW  - Airlines -- Reservation systems
KW  - Travel agents
KW  - Airlines -- Reservation systems -- Philippines
KW  - Tourisms
N1  - A Marketing Research (BSBM) Major in Marketing Management -- Cavite State University-CCAT Campus, 2019; Includes bibliographical references an appendices
N2  - CASTILLO SHEAMER B,GONZALES ELLA DEE R,SABADO RIZZA JOY S. An Evaluation of Satisfaction Level in Online Ticketing in Selected Malls in Metro, Manila. An Undergraduate Thesis Bachelor of Science in Business Management major in Marketing.Cavite State University-Rosario,Rosario,Cavite April 2019: Adviser: Ms. Juvie Abad. Technical critic: Mrs. Laarnie R. Manuel, MBA.

The marketing research entitled “An Evaluation Satisfaction Level of Online Ticketing in Selected Malls in Metro, Manila”. The main objective of the study is the Assess of satisfaction level of customer in Online Ticketing, precisely aimed the study is to; determine the demographic and socio- economic profile of every respondents, determine the platforms used in online buying tickets, identify the most tickets bought, determine the problems encountered of the customer during online booking in selected malls in Metro Manila.

The researchers do the screening in every customer who avail ticket in online and in the ticket booth. The study used the descriptive research that answer the question what and rate the different aspects in online ticketing 5 is the highly Satisfied,4 is the Moderately Satisfied, 3 Satisfied, 2 Slightly Unsatisfied and 1 the Totally Dissatisfied that reflect to the satisfaction level of the customers.

Afterward, the researcher tabulated and interpret the data gathered by the survey. The researcher figure out that the customers most satisfied to the conveniences and quickly process of the system services. Nevertheless, the respondents still engaged to visit in physical selling ticket booth
ER  -