Arenas, Chester Dave G., author. <br/><br/>
Quality service management in tourism and hospitality industry / 
Chester Dave G. Arenas. 
 - Manila :  Edric Publishing House,  c2021. 
 - iii, 113 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliography. 
<br/><br/>Chapter 1 : Introduction to total quality management in hospitality and tourism industry<br/>Chapter 2 : Significance of quality in hospitality and tourism industry<br/>Chapter 3 : The concept of service quality<br/>Chapter 4 : Customer service strategy<br/>Chapter 5 : Managing service staff<br/>Chapter 6 : Professional service skills<br/>Chapter 7 : Understanding service applications 
<br/><br/>
<br/><br/><br/>In English text. 
<br/><br/><label>ISBN: </label>9786218179141 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tourism--Management.<br/>Hospitality industry--Management.
<br/><br/><label>LC Class. No.: </label>F TX 911.3  / A74 2021