Supply chain logistics management /
Donald J. Bowersox, David J. Closs, M. Bixby Cooper, John C. Bowersox.
- Fifth edition, international student edition.
- New York, New York : McGraw-Hill Education, c2020.
- xvii, 462 pages : illustrations ; 26 cm.
Includes indexes.
Intro --The McGraw-Hill Series in Operations and Decision Sciences --Title --Copyright --Dedication --About the Authors --Preface -- Supplemental Features --Successful Semesters Include Connect --Brief Contents --Contents --PART ONE: SUPPLY CHAIN LOGISTICS MANAGEMENT --Chapter 1: 21st-Century Supply Chains --The Supply Chain Revolution --Why Integration Creates Value --Generalized Supply Chain Model and Supply Chain Applications --Generalized Supply Chain Model --Supply Chain Definitions and Activities --Integrative Management and Supply Chain Processes Enterprise Extension --Integrated Service Providers --Collaboration --Supply Chain Value Proposition --Effectiveness --Efficiency --Relevancy --Sustainability --Value Proposition Conclusion --Responsiveness --Anticipatory Business Model (Push) --Responsive Business Model (Pull) --Barriers to Implementing Responsive Systems --Globalization --Industry Disruptors --Consumer Requirements --Technology Adoption --Conclusion --Summary --Study Questions --Challenge Questions --Chapter 2: Supply Chain Information Technology --Information System Functionality Supply Chain Information System Modules --Enterprise Integration and Administration --Enterprise Supply Chain Operations --Enterprise Planning and Monitoring --Communication Technology --Consumer Connectivity --Blockchain --Logistics Operations Modules --Summary --Study Questions --Challenge Questions --Chapter 3: Logistics --The Logistics of Business Is Big and Important --The Logistical Value Proposition --Service Benefits --Cost Minimization --Logistics Value Generation --The Work of Logistics --Order Processing --Inventory --Transportation Warehousing, Materials Handling, and Packaging --Facility Network Design --Logistical Operations --Inventory Flow --Information Flow --Logistical Integration Objectives --Responsiveness --Variance Reduction --Inventory Reduction --Shipment Consolidation --Quality --Life Cycle Support --Logistical Operating Arrangements --Echelon --Direct --Combined --Flexible Structure --Supply Chain Synchronization --Performance Cycle Structure --Performance Cycle Uncertainty --Summary --Study Questions --Challenge Questions --Chapter 4: Customer Accommodation --Customer-Focused Marketing Transactional versus Relationship Marketing --Supply Chain Service Outputs -- Omnichannel Marketing --Customer Service --Availability --Operational Performance --Service Reliability --The Perfect Order --Logistics Service Platforms --Customer Satisfaction --Customer Expectations --A Model of Customer Satisfaction --Increasing Customer Expectations --Limitations of Customer Satisfaction --Customer Success --Achieving Customer Success --Value-Added Services --Developing Customer Accommodation Strategy --Framework for Strategic Choice --Customer Relationship Management Technology
The Fifth Edition of Supply Chain Logistics Management presents Logistics in the context of integration within a firm's Supply Chain Strategy and Operations.The framework of Supply Chain Management is initially presented by creating a foundation for in-depth study of the five logistics operational components in Part Two.Challenges and strategies related to design and operational integration of logistics within a global supply chain are discussed in Part Three. Part Four focuses on administrative challenges related to cross organizational collaboration, performance measurement, and concludes with the challenges of managing risk and achieving sustainability.An essential feature of the overall presentation is the integration of topical materials and examples into the Supply Chain Logistics value creation process. Text materials are supported by study and challenge questions as well as contemporary cases. The presentation integrates the discussion of information technology throughout. Illustrations and examples highlight how firms deal with operational challenges and use logistics performance to gain competitive advantage.