Quality service management in tourism and hospitality / Dary Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator.
Material type:
TextSeries: (HRM-Tourism series)Publisher: Manila : Rex Book Store, Inc., c2020Edition: First editionDescription: vi, 165 pages : illustrations ; 26 cmISBN: 978-621-04-0379-4Subject(s): Tourism -- Management | Hospitality industry -- ManagementLOC classification: TX911.3 | C67 2020| Item type | Current location | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf) | c.1 | Available | R0012385 | |
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Book
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf) | c.2 | Available | R0012386 | |
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Book
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf) | c.3 | Available | R0012387 | |
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Book
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf) | c.4 | Available | R0012388 |
Outcomes-Based Education.
Includes bibliographical references and index.
1. Introduction to quality service management in tourism and hospitality. 2. Guestology. 3. Strategies for quality service in tourism and hospitality. 4. The guest and the service setting. 5. Service staffing in tourism and hospitality industry. 6. Designing and managing service. 7. Balancing demand and productive capacity for quality service. 8. Co-creation of quality service. 9. Service failures and service recovery. 10. Service excellence and leadership.
In English text.
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