Satisfaction level of selected resort's guest in Tanza Oasis Hotel and Resort, Cavite amidst pandemic basis for service quality management / (Record no. 2725)

000 -LEADER
fixed length control field 04033nam a22003017a 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240306041819.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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040 ## - CATALOGING SOURCE
Language of cataloging English.
Transcribing agency CvSU-CCAT Campus Library.
Description conventions rda.
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number UM TX 911.3.M27
Item number J87 2022
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Justares, Jonnah A., author.
9 (RLIN) 9023
245 ## - TITLE STATEMENT
Title Satisfaction level of selected resort's guest in Tanza Oasis Hotel and Resort, Cavite amidst pandemic basis for service quality management /
Statement of responsibility, etc. Jonnah A. Justares and Marichu Mae P. Profeta.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Rosario, Cavite :
Name of publisher, distributor, etc. Cavite State University-CCAT Campus,
Date of publication, distribution, etc. 2022.
300 ## - PHYSICAL DESCRIPTION
Extent xi, 45 leaves :
Other physical details illustrations ;
Dimensions 28 cm
500 ## - GENERAL NOTE
General note Undergraduate Thesis (BSHRM)--Cavite State University-CCAT Campus, 2022.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and appendices.
520 ## - SUMMARY, ETC.
Thesis Abstract <a href="JUSTARES, JONNAH A., PROFETA, MARICHU MAE P. Satisfaction level of selected resort's guest in Tanza Oasis Hotel and Resort, Cavite amidst pandemic basis for service quality management. Thesis. Bachelor of Science in Hotel and Restaurant Management. Cavite State University-Cavite College Arts and Trades Campus Rosario, Cavite. March 2022. Adviser: Kirk T. Dela Rea. Technical critic: Aiza M. Ducha, MIHM.<br/> The study was conducted from March 2022 to June 2022 in selected guest in Tanza Oasis Hotel and Resort, Tourism and hospitality industry among the sectors that have been greatly affected by the Covid-19 pandemic. The closing of borders, airports, and hotels as well as restrictions on mass gatherings, land travel and related services across the world put around 100 to 120 million jobs at risk. In the Philippines, the government closed the hotels and all the public resort in the nation as part of the Enhanced Community Quarantine (ECQ) that started in the Island on 16 of March. This study aimed to: 1. determined the demographic profile of the respondents in terms of; age, sex, employment status and average monthly net income, 2. identify the level of satisfaction of guest who accommodated by selected resort in Tanza, Cavite amidst pandemic in terms of Facilities, Guest relation, Accessibility, Safety, Price, New normal policy, 3. craft recommendations in improving the level of satisfaction of guest based on the result of the study. Quantitative-descriptive research was used in the study. The instrument that was used is Likert questionnaire that will use to gather the needed data for the participant's profile. The questionnaire is a set of orderly arranged questions that will be answered by the participants, it will be designed to collect the facts and information. Selected guest of Tanza Oasis Hotel and Resort as participants of the study. Participants were grouped into five groups; 18 years old and below, 19-24 years old, 25-34 years old, 34-45 years old,45 years old and above.<br/> There were the highest number of the participants is female and the age ranged to 25-34 years old, most were single and most of the participant is employee. Average monthly net income ranged from Php, 10,000 and below. This study focuses on satisfaction level of selected guest in Tanza Oasis Hotel and Resort, Cavite. We specifically identify the level of satisfaction of guest especially with the product or service being provide.<br/> The benefit of this study is that resort will have awareness and knowledge about how the customers will visit again your resort, this give them new ideas on how to satisfy more the needs and wants of their loyal customers and even the newly comers.">JUSTARES, JONNAH A., PROFETA, MARICHU MAE P. Satisfaction level of selected resort's guest in Tanza Oasis Hotel and Resort, Cavite amidst pandemic basis for service quality management. Thesis. Bachelor of Science in Hotel and Restaurant Management. Cavite State University-Cavite College Arts and Trades Campus Rosario, Cavite. March 2022. Adviser: Kirk T. Dela Rea. Technical critic: Aiza M. Ducha, MIHM.<br/> The study was conducted from March 2022 to June 2022 in selected guest in Tanza Oasis Hotel and Resort, Tourism and hospitality industry among the sectors that have been greatly affected by the Covid-19 pandemic. The closing of borders, airports, and hotels as well as restrictions on mass gatherings, land travel and related services across the world put around 100 to 120 million jobs at risk. In the Philippines, the government closed the hotels and all the public resort in the nation as part of the Enhanced Community Quarantine (ECQ) that started in the Island on 16 of March. This study aimed to: 1. determined the demographic profile of the respondents in terms of; age, sex, employment status and average monthly net income, 2. identify the level of satisfaction of guest who accommodated by selected resort in Tanza, Cavite amidst pandemic in terms of Facilities, Guest relation, Accessibility, Safety, Price, New normal policy, 3. craft recommendations in improving the level of satisfaction of guest based on the result of the study. Quantitative-descriptive research was used in the study. The instrument that was used is Likert questionnaire that will use to gather the needed data for the participant's profile. The questionnaire is a set of orderly arranged questions that will be answered by the participants, it will be designed to collect the facts and information. Selected guest of Tanza Oasis Hotel and Resort as participants of the study. Participants were grouped into five groups; 18 years old and below, 19-24 years old, 25-34 years old, 34-45 years old,45 years old and above.<br/> There were the highest number of the participants is female and the age ranged to 25-34 years old, most were single and most of the participant is employee. Average monthly net income ranged from Php, 10,000 and below. This study focuses on satisfaction level of selected guest in Tanza Oasis Hotel and Resort, Cavite. We specifically identify the level of satisfaction of guest especially with the product or service being provide.<br/> The benefit of this study is that resort will have awareness and knowledge about how the customers will visit again your resort, this give them new ideas on how to satisfy more the needs and wants of their loyal customers and even the newly comers.</a>
546 ## - LANGUAGE NOTE
Language note In English text.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Resorts
General subdivision Management.
9 (RLIN) 9024
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element COVID-19 -- Pandemic.
9 (RLIN) 9025
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Service quality management.
9 (RLIN) 9026
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Tourism and hospitality industry.
9 (RLIN) 9027
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Profeta, Marichu Mae P., author.
9 (RLIN) 9028
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Dela Rea, Kirk T., adviser.
9 (RLIN) 9010
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Ducha, Aiza M., technical critic.
9 (RLIN) 9029
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Thesis/Manuscripts/Dissertations
Classification part TX 911.3.M27 J87 2022
Call number prefix UM
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent location Current location Shelving location Date acquired Coded location qualifier Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
          Thesis/Manuscript/Dissertation Cavite State University - CCAT Campus Cavite State University - CCAT Campus TH 02/29/2024 UM   UM TX 911.3.M27 J87 2022 T0005263 03/06/2024 1 03/06/2024 Thesis/Manuscripts/Dissertations

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