Operations management in tourism and hospitality industry / Don M. Magpantay, Angelie Marie L. Vizconde, and Augusto R. Matias.
Material type:
TextPublication details: Manila : Edric Publishing House, c2021.Description: 116 pages : illustrations ; 25 cmISBN: - 9786218179516
- F G 155.A1 M38 2021
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Cavite State University - CCAT Campus | Book | F | F G 155.A1 M38 2021 (Browse shelf(Opens below)) | c.1 | Available | R0012707 | |||||||||||
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Cavite State University - CCAT Campus | Book | F | F G 155.A1 M38 2021 (Browse shelf(Opens below)) | c.2 | Available | R0012708 | |||||||||||
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Cavite State University - CCAT Campus | Book | F | F G 155.A1 M38 2021 (Browse shelf(Opens below)) | c.3 | Available | R0012709 |
Includes bibliographical references.
Chapter 1 : The domain of production and operations management
Chapter 2 : Design of tourism and hospitality services
Chapter 3 : Specifying quality for tourism and hospitality services
Chapter 4 : TQM and the tourism and hospitality services
Chapter 5 : Measuring and controlling quality in tourism and hospitality services
Chapter 6 : Breakthroughs of tourism and hospitality services
Chapter 7 : ISO 9000 for performance excellence
Chapter 8 : Building and sustaining quality and performance excellence
In English text.
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