Quality service management in tourism and hospitality / Dary Ace V. Cornell, Ronald G. Manzano, Riel G. Cruz, coordinator.
Material type:
TextSeries: (HRM-Tourism series)Publication details: Manila : Rex Book Store, Inc., c2020.Edition: First editionDescription: vi, 165 pages : illustrations ; 26 cmISBN: - 978-621-04-0379-4
- TX911.3 C67 2020
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf(Opens below)) | c.2 | Available | R0012386 | |||||||||||
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf(Opens below)) | c.1 | Available | R0012385 | |||||||||||
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf(Opens below)) | c.3 | Available | R0012387 | |||||||||||
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Cavite State University - CCAT Campus | Book | F | F TX911.3 C67 2020 (Browse shelf(Opens below)) | c.4 | Available | R0012388 |
Outcomes-Based Education.
Includes bibliographical references and index.
1. Introduction to quality service management in tourism and hospitality. 2. Guestology. 3. Strategies for quality service in tourism and hospitality. 4. The guest and the service setting. 5. Service staffing in tourism and hospitality industry. 6. Designing and managing service. 7. Balancing demand and productive capacity for quality service. 8. Co-creation of quality service. 9. Service failures and service recovery. 10. Service excellence and leadership.
In English text.
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